TERMS AND CONDITIONS OF THE RENMAR OPTICANS ONLINE STORE

I. Definitions

The terms used in the Regulations mean:

1. Customer – a person placing an order or making a purchase in the Polski Optyk online store;
2. Regulations - these Regulations for the provision of electronic services within the RENMAR OPTICANS online store
3. Online store (Store) – online service available at the following Internet addresses:www.renmar-opticans.uk  through which the Customer may place Orders;
4. Goods – products presented in the Online Store;
5. Order for prescription glasses – the online store will process prescription glasses based on a prescription scan or prescription information provided by the customer.
6. Seller - the owner of the RENMAR OPTICANS online store is the company:

RENMAR OPTICANS LTD

75 NORFOLK ROAD

EN3 4BE LONDON

7. Seller's bank account:

RENMAR OPTICANS LTD

 49643894

REVOLUT LTD

FLOOR 4, THE COLUMBUS BUILDING 7 WESTFERRY CIRCUS, LONDON

 II. General provisions

1. These Regulations define the rules for using the online store available at: www.renmar-opticans.uk
2. Only adults can register and make purchases in our store.
3. Customers can access these Regulations at any time via the tab on the home page of the website www.renmar-optikans.uk
4. Making a purchase in our store is tantamount to reading and accepting these regulations. If you do not accept the provisions of these regulations, please refrain from shopping in our online store.

III. Terms of order and delivery of goods

1. The order fulfillment process begins when the Store receives confirmation of payment from the bank.
   1. Orders for all goods offered by the Store are accepted via:
   1. online store under the domain www.renmar-opticans.uk
   1. by e-mail at: renmaropticans@yandex.com

3. Placing an order for corrective glasses by the Customer is tantamount to confirming that the Customer has been examined by an ophthalmologist, optometrist or optician with refractive license and that the Customer has been fitted with glasses with the parameters specified in the order. We would like to inform you that the online store does not bear any responsibility resulting from incorrect adjustment of glasses to the customer's vision defect.

4.Eyeglass lenses are made by manufacturers in precisely defined diameters. It may turn out that the customer's pupillary distance is too small in relation to the selected frame and it will not be possible to produce the glasses ordered by the customer at the price shown in the online store. In such a case, it is possible to select glasses on an individual order, but the price of such glasses will change and implementation will only be possible after agreeing on the price terms between the Customer and the Seller and their acceptance by the Customer. We reserve the right to refuse to fulfill the order due to production limitations of spectacle lenses. .

5. The order processing time is individual because not all types of lenses are in our warehouse and we partly rely on suppliers' inventory. If an item is out of stock, the order processing time may be extended by an average of 7-14 business days. Ready-to-ship products are typically shipped within 2-3 business days.
Nasz zespół obsługi klienta niezwłocznie poinformuje Cię o wszelkich nieoczekiwanych opóźnieniach.

 the expected delivery time, the customer will be kept informed by e-mail,

6. Shipments are made via Poczta Polska - shipping cost 13 GBP and courier companies - delivery cost 20 GBP

The delivery time is agreed individually with the customer

7. If you receive a parcel whose packaging shows signs of damage or attempted opening, you must prepare a damage report in the presence of the courier or at the post office without accepting the parcel.

IV. Payments

1. Accepted forms of payment for the Goods are payment to a bank account

2. Points from the loyalty program, coupons, discount codes and promotions carried out in our store cannot be combined.

3. All goods sold by the RENMAR OPTICANS online store are new, and the prices given are gross prices, i.e. they include VAT. We attach a receipt or VAT invoice to each item sold.

4. If the Customer completes the NIP field in the order form, a VAT invoice will be sent along with the order.

5. Sale goods are often exhibition items and may have minor scratches and abrasions. In this case, the seller does not issue a warranty.

6. If you purchase sale goods, you cannot return them, so please make your purchases carefully.

7. Other provisions are regulated by the Civil Code

V. Returns

1. The Goods returned by the Customer should be packaged in an appropriate manner to ensure no damage to the shipment during transport, and indicate the account number to which the Seller is to transfer the sales price.

 return address:

RENMAR OPTICANS

ul. J. Słowackiego 9

32-020 Wieliczka

Poland

• The customer bears the cost of returning the goods. However, he will receive a refund of the expenses incurred for the goods themselves.
• The buyer has no right to withdraw from the contract concerning medicinal products and medical devices. A medicinal product or medical device may be – in accordance with Art. 96 section 6 of the Act of September 6, 2001 Pharmaceutical Law (consolidated text: Journal of Laws of 2008, No. 45, item 271, as amended) - returned solely due to a quality defect or incorrect issue. Glasses are a medical device, but in order to meet the needs of our customers, the company applies the following regulation:
• Orders in which the subject of the service is a non-prefabricated item, manufactured according to the specifications of the Customer who is also a Consumer, or intended to meet his individual needs, are not subject to return in accordance with Art. 38 points 3 of the Act of May 30, 2014 on consumer rights.
• The above-mentioned regulation applies to eyeglass lenses that are mounted to eyeglass frames in accordance with the order parameters (powers, assembly axes, pupil spacing) provided by the customer when placing the order, or communicated to RENMAR OPTICANS in another way

VI. Complaints

 Complaints regarding the Goods

1. Complaints regarding defective goods sold should be sent in writing to the Seller's address by e-mail renmaropticans@yandex.com
2. The Seller undertakes to consider each complaint within 30 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered.
3. The product complained by the customer is sent to the manufacturer/importer for consideration of the complaint. A positive response to the complaint results in the product being repaired or replaced with a new one or a refund if the manufacturer/importer does not have the item in stock. The customer is immediately informed about the position of the manufacturer and the store regarding the accepted complaint.
4. Complaints will be considered negatively in the following cases:
5. Customer's mistakes regarding incorrect ordering of goods: incorrect parameters of glasses lenses, other data
6. incorrect selection of lenses for the client by an optometrist or ophthalmologist.
7. ordering lenses based on an outdated prescription (change in the customer's vision defect)
8. improper use of prescription glasses, including:

* scratches and cracks in the glass

• permanent contamination of the lenses with chemical agents: e.g. cosmetics.
  • other mechanical damage to the lenses
  • fracture, cracking of the spectacle frame or glasses
  • other mechanical damage to frames, sunglasses and other products

1. The warranty does not exclude the rights of the Customer who is a consumer under the Act on specific conditions of consumer sales.
2. If the complaint is rejected, the goods may be sent at the customer's expense after paying the transport costs by bank transfer within 30 days from the moment the customer receives information about the decision regarding the complaint.

VII. Personal data protection

1. The administrator of personal data of online store customers is the Seller.
2. At the time of registration, the customer consents to the storage and processing of information about his or her personal data by the personal data administrator indicated above. All personal data provided by the Customer will be processed in accordance with the Act on the provision of electronic services and the Act on the protection of personal data.
3. The user consents to the processing of his personal data for the purposes of functioning of the website and for marketing purposes related to the activities of RENMAR OPTICANS LTD.
4. Each customer has the right to access and correct their data.

VIII. Final provisions

1. The settlement of any disputes arising between the Seller and the Customer shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure.
2. In matters not regulated in these Regulations, the provisions of the Civil Code shall apply, oraz inne właściwe przepisy prawa angielskiego

The store reserves the right to make changes to the applicable regulations.